How can we help?

General

• What is StaffTraveler?
• Contact support
• How to get StaffTraveler?
• Inviting friends
• Is StaffTraveler only for non-rev loads?
• I can’t log in
• Where is StaffTraveler located?
• I represent an airline and have some questions regarding StaffTraveler
• View all articles in “General”

Joining StaffTraveler

• How can I join StaffTraveler?
• Can I join StaffTraveler if I'm family or a buddy of an airline employee?
• How do I prove that I work(ed) for an airline?
• Where do I send my proof of employment?
• I'm the partner of someone who works for an airline. Can I join?
• I'm a family member of someone who works for an airline. Can I join?
• My account is pending, what does that mean?
• Problems with verifying your email address
• View all articles in “Joining StaffTraveler”

Requests

• How to request flight loads?
• How to read loads?
• How to request an update of the loads?
• I want to fly from A to B via C, why does this cost two credits?
• My request does not get answered
• The loads I got are incorrect
• I got old load information
• Deleting a request
• View all articles in “Requests”

Responding to requests

• Responding to a request
• I don't get a chance to answer requests
• I have access to the loads of multiple airlines
• My company doesn’t allow us to respond to flights, can I still use StaffTraveler?
• I updated loads but did not receive a credit
• What do the codes in my booking system mean?
• I've accidentally entered the wrong loads, what do I do?

Credits

• The credit system explained
• How to get credits?
• I bought credits but don't see them in my account
• Do credits expire?
• What do credits cost?
• How many credits does a request cost?
• An error occurs when purchasing credits

Settings

• Changing your name
• Changing your email address
• Changing your profile picture
• Changing your airline
• Changing your home base
• Privacy settings
• How to change my password?
• Changing your credit card
• View all articles in “Settings”

Notifications

• Managing notifications
• I'm not receiving notifications

Privacy

• Commenting anonymously
• Does StaffTraveler keep a record of the flights I responded to?
• Does StaffTraveler sell my information?
• What information does StaffTraveler store about me?
• When I respond to requests, I don’t want anyone to see my name

Deals

• How can StaffTraveler have such low rates?
• Browsing deals on your computer
• How can I manage my hotel booking?
• How and where do I find car rental prices?
• How can I manage my car rental booking?

Airlines

• Which airlines are represented on StaffTraveler?
• Where do I find airline-specific, non-rev related info?
• I represent an airline
• Emirates
• Thai Airways
• Turkish Airlines
• Delta Air Lines
• KLM
• View all articles in “Airlines”

Collaborations

• I have a business I’d like to promote on StaffTraveler

Features

• Jackpot Requests
• Auto Updates
• Pin flights
• Favorite your most used airports
• Flight search filters
• Swipe requests to pin or delete
• Quick date picker
• Re-use recently used routes or flight numbers
• View all articles in “Features”

Cruises

• How to choose the ideal cruise
• Before booking
• After booking
• I need help, who do I contact?
• Eligibility - Who qualifies, and how many cabins can I book?
• VISAs and vaccinations
• Who will process my booking?
• Who holds my money and will process payment?
• View all articles in “Cruises”

Preferences

• Choose a 12 or 24 hour clock format
• Select the starting day for your calendar

Refund policy

• When do I get a credit refund for a request?
• When does StaffTraveler re-open a request?
• When do I receive the refund?