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General
9 articles
What is StaffTraveler?
Contact support
How to get StaffTraveler?
Inviting friends
Is StaffTraveler only for non-rev loads?
I can’t log in
Where is StaffTraveler located?
I represent an airline and have some questions regarding StaffTraveler
View all articles in “General”
Joining StaffTraveler
8 articles
How can I join StaffTraveler?
Can I only join StaffTraveler if I currently work for an airline?
How can I prove that I work(ed) for an airline?
Where do I send my proof of employment?
I'm a spouse/family of someone who works for an airline, can I join?
My account is pending, what does that mean?
Problems with verifying your email address
I work for IATA, can I join StaffTraveler?
Requests
10 articles
How to request flight loads?
How to read loads?
How to request an update of the loads?
I want to fly from A to B via C, why does this cost two credits?
My request does not get answered
The loads I got are incorrect
I got old load information
Deleting a request
View all articles in “Requests”
Responding to requests
6 articles
Responding to a request
I don't get a chance to answer requests
I have access to the loads of multiple airlines
My company doesn’t allow us to respond to flights, can I still use StaffTraveler?
I updated loads but did not receive a credit
What do the codes in my booking system mean?
Credits
7 articles
The credit system explained
How to get credits?
I bought credits but don't see them in my account
Do credits expire?
What do credits cost?
How many credits does a request cost?
An error occurs when purchasing credits
Settings
7 articles
Changing your name
Changing your email address
Changing your profile picture
Changing your airline
Changing your home base
Privacy settings
How to change my password?
Notifications
2 articles
Managing notifications
I'm not receiving notifications
Privacy
5 articles
Commenting anonymously
Does StaffTraveler keep a record of the flights I responded to?
Does StaffTraveler sell my information?
What information does StaffTraveler store about me?
When I respond I don’t want anyone to see my name
Deals
4 articles
How can StaffTraveler have such low rates?
Browsing deals on your computer
How can I manage my hotel or rental car booking?
I have a question about my booking
Airlines
6 articles
Which airlines are represented on StaffTraveler?
Where do I find airline-specific, non-rev related info?
I represent an airline
Emirates
Thai Airways
Turkish Airlines
Collaborations
1 article
I have a business I’d like to promote on StaffTraveler
