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How can we help?
What is StaffTraveler?
How to get StaffTraveler?
Is StaffTraveler only for non-rev loads?
I can’t log in
Where is StaffTraveler located?
I represent an airline and have some questions regarding StaffTraveler
View all articles in “General”
How can I join StaffTraveler?
Can I only join StaffTraveler if I currently work for an airline?
How can I prove that I work(ed) for an airline?
Where do I send my proof of employment?
I'm a spouse/family of someone who works for an airline, can I join?
My account is pending, what does that mean?
Problems with verifying your email address
I work for IATA, can I join StaffTraveler?
How to request flight loads?
How to read loads?
How to request an update of the loads?
I want to fly from A to B via C, why does this cost two credits?
My request does not get answered
The loads I got are incorrect
I got old load information
Deleting a request
View all articles in “Requests”
Responding to requests
Responding to a request
I don't get a chance to answer requests
I have access to the loads of multiple airlines
My company doesn’t allow us to respond to flights, can I still use StaffTraveler?
I updated loads but did not receive a credit
What do the codes in my booking system mean?
The credit system explained
How to get credits?
I bought credits but don't see them in my account
Do credits expire?
What do credits cost?
How many credits does a request cost?
An error occurs when purchasing credits
Changing your name
Changing your email address
Changing your profile picture
Changing your airline
Changing your home base
Changing your currency
How to change my password?
I'm not receiving notifications
Does StaffTraveler keep a record of the flights I responded to?
Does StaffTraveler sell my information?
What information does StaffTraveler store about me?
When I respond I don’t want anyone to see my name
How can StaffTraveler have such low rates?
Browsing deals on your computer
How can I manage my hotel or rental car booking?
I have a question about my booking
Which airlines are represented on StaffTraveler?
Where do I find airline-specific, non-rev related info?
I represent an airline
I have a business I’d like to promote on StaffTraveler