Inaccurate loads are rare, and 99.86% of the loads submitted are accurate. Even so, a member may occasionally mistype a number on one of your requests.
Ask in the comments first
Post a comment on your request and ask the member who answered it for clarification. In most cases an honest mistake was made, and it gets corrected as soon as you point it out. This is quicker than a report, and friendlier too.
Reporting inaccurate loads
If the loads still look wrong, tap the menu icon (three dots) on the right of the flight, then choose 'Report inaccurate loads'.
Pick the reason that fits best:
'These loads are incomplete'
'There are not that many seats'
'I have checked the loads with a reliable source and they are way off'
'These loads seem unrealistic to me'
We then ask you a short follow-up question based on the reason you picked. If you chose the seat count, for example, we ask how many seats the aircraft is equipped with. Answer it, then tap 'Submit report'.
What happens next
We re-open your request for free straight away, so you do not spend another credit, and another member can submit fresh loads. We also investigate the report.
Why StaffTraveler loads can differ from your booking system
Booking systems like myIDTravel show sellable seats rather than actual open seats. That number can be inflated by overbooking, or capped at a fixed figure. StaffTraveler loads come from a member reading the real numbers, which is why they are usually closer to the truth.