While inaccurate loads are rare (99,86% of the loads are accurate), someone may have made a mistake when entering the loads for one of your requests. If you think that the submitted loads are incorrect, please ask for clarification in the comments first. Most often, an honest mistake was made which will most probably be corrected as soon as you make the responder aware of this.
Reporting inaccurate loads
Please post a comment on your request to ask the reporter for clarification. A mistake may be caught and corrected, or the loads could simply differ greatly from what you expected.
If no satisfactory answer comes within a reasonable time, you can report the inaccurate loads to us. Tap the menu icon (3 dots) on the right side of the flight and tap 'Report inaccurate loads'.
We will ask you a few short questions, allowing us to investigate further and take appropriate action.
After submitting your report, the flight will be re-opened for free. Another member will then update it with the correct loads.
Please note
Loads on StaffTraveler are more accurate and up-to-date than the loads on myIDTravel
The aircraft type might have changed, causing the loads to be different
Loads can change very rapidly, for example when another flight has been canceled