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StaffTraveler Support

StaffTraveler Support

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Credits

Last updated on 29 Oct, 2025

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Refund policy

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The credit system explained

How to get credits?

I bought credits but don't see them in my account

Do credits expire?

Short answer: no!

Can I transfer credits to someone else?

What do credits cost?

How many credits does a request cost?

What each action costs, when a leg counts separately, and when we refund you

An error occurs when purchasing credits

If an error occurs when purchasing credits in the StaffTraveler app for iOS or Android, here's how to fix it

Points and Priority Credits

Earn Points as you help the community, and turn them into free Priority Credits

Checking your credits history

See every credit you have earned, spent, and had refunded

Buying credits in the TestFlight beta

Why the beta cannot sell you credits, and what to do instead

Why did my Points balance change?

What happened to Points and Priority Credits on August 4, 2026, who it affected, and how reaching 100 Points turns into a Priority Credit.

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The credit system explained

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