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StaffTraveler Support

StaffTraveler Support

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Credits

Last updated on 29 Oct, 2025

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Refund policy

Articles

The credit system explained

How to get credits?

Answer requests, invite friends or share tips to earn them for free, or buy a pack

I bought credits but don't see them in my account

Do credits expire?

Short answer: no!

Can I transfer credits to someone else?

What do credits cost?

How many credits does a request cost?

What each action costs, when a leg counts separately, and when we refund you

An error occurs when purchasing credits

If an error occurs when purchasing credits in the StaffTraveler app for iOS or Android, here's how to fix it

Points and Priority Credits

Earn Points as you help the community, and turn them into free Priority Credits

Checking your credits history

Every credit, Priority Credit and Point you have earned, spent or had refunded, and what each entry means

Buying credits in the TestFlight beta

Why the beta cannot sell you credits, and what to do instead

Why did my Points balance change?

Where to see every change to your Points, and what the August 4, 2026 reset did to balances

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The credit system explained

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