Forgotten your password? You can reset it from the sign-in screen in a few taps. If you are signed in and know your password, you can change it in your settings instead.
Resetting your password
You find it on the sign-in screen.
Type the address you signed up with, then tap 'Continue'.
When we ask for your password, 'Forgot password?' sits at the top right of the screen.
If we show 'Continue with Google', 'Continue with Apple' or 'Sign in with an email link' instead, your account uses that sign-in method, so use it to sign in. To reset a password anyway, tap 'Sign in with your password instead' first.
A sheet opens showing the address we will send the link to. Tap 'Reset password'.
We email you a link with instructions. If it does not arrive within a few minutes, check your spam or junk folder.
Skip the password altogether
You do not need a password to get in. On the sign-in screen, tap 'Continue with an email link' instead, and we email you a link that signs you in directly. It is often quicker than resetting.
If we ask you to choose a password
If the screen reads 'Choose a password' and offers 'Create account', we do not recognize that email address. Rather than creating a second account, go back and try the other addresses you use. If you changed your email address in the app, sign in with the original one: your sign-in address stays the same.
Changing your password while signed in
If you sign in with your email address and a password, you can change it in the app.
Tap the 'Menu' tab at the bottom right of the screen, then 'Profile & settings'.
You find it next to 'You are logged in using email & password'.
Enter your current password, then your new password twice. It needs at least 6 characters. Tap 'Change password' to save it.
Do you sign in with Google, Apple or an email link? Then you have no password to change, and 'Change password' does not appear.
Still stuck?
Email support@stafftraveler.com and we will help you get back in.