Hundreds of Delta Air Lines requests are answered every day. Although most requests get answered within minutes, some airlines are slower to respond. Delta Air Lines is known to respond slowly from time to time. We are aware of this and constantly working to improve the response times.

Please note that your request will automatically be refunded if no loads have been submitted by the time the flight departs. It can take up to 12 hours after departure of the flight before the credit will be added to your account.