StaffTraveler Support

StaffTraveler Support

Credits

How many credits does a request cost?

What each action costs, when a leg counts separately, and when we refund you

Last updated on 10 Aug, 2026

Most things cost 1 credit. Here is the full list, so nothing takes you by surprise.

What each action costs

  • Posting a request: 1 credit

  • Asking for an update on loads you already received: 1 credit

  • Each automatic update, if you have Auto Updates switched on: 1 credit

  • Posting a Priority Request: 1 Priority Credit, no regular credit

  • Upgrading a request you already posted to a Priority Request: 1 Priority Credit

Flights with stops cost 1 credit per leg

A journey with a stop is two flights, and the loads differ on each one. Each leg needs its own answer, often from a different member, so every leg costs 1 credit.

When you get your credit back

You never pay for a request that goes unanswered. We automatically refund your credit in case the flight is canceled or if it remains unanswered when the flight departs.

Running low?

You earn 1 credit every time you answer someone else's request. Answering a few for your own airline is the quickest way to top up without spending anything.

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