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StaffTraveler Support

StaffTraveler Support

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Joining StaffTraveler

Last updated on 29 Oct, 2025

Articles

How to join StaffTraveler?

Can I join StaffTraveler if I'm family or a buddy of an airline employee?

How to prove that I work(ed) for an airline?

Accepted types of proof of eligibility

Where do I send my proof of employment?

I'm the partner of someone who works for an airline. Can I join?

I'm a family member of someone who works for an airline. Can I join?

My account is pending, what does that mean?

Problems with verifying your email address

I work for IATA, can I join StaffTraveler?

I submitted proof of employment and uploaded the wrong photo. How can I change it?

Signing in with an email link

Sign in without a password by tapping a link we email you

If we could not verify your account

What the 'Unable to verify identity' screen means, and how to send us one more photo

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