Let us get you back in. Start with the question below that matches your situation.
Did you sign up with Facebook?
Facebook sign-in has been phased out. Your account is safe and nothing was lost.
Sign in with Google, Apple, email with a password, or email with a link, using the same email address you used on Facebook. Your account, profile, and history stay exactly as they were.
Have you signed in successfully before?
Yes: use the same sign-in method you signed up with, whether that is Google, Apple, email with a password, or email with a link.
Worth knowing: if you changed your email address inside the app, your sign-in email address stays the same. Use the original one.
No: your account may still be waiting for approval. Read on.
Is your account approved yet?
New accounts need proof that you work, or worked, for an airline.
If you have not sent proof yet, email it to admission@stafftraveler.com.
If you have already sent proof, hang tight while we review it. We aim to process proof within 12 hours.
Still stuck?
Please email support@stafftraveler.com and we will help you sort it out.