There may be different reasons why you can't log in.
Did you successfully log in before?
Yes: Did you log in using Facebook, Google, Apple, or email login? Please use the same login method you used to sign up with. If you have changed your email address in the app, the email address you'll have to log in with has not been changed.
No: Is your account activated?
- Did you send proof of your employment?
- No: Please send proof of your employment by an airline to [email protected]
- Yes: Please wait until we activate your account. We strive to process your proof within 12 hours.
Another possibility is that our admins have not activated your account yet. Please send proof of your eligibility for staff travel to [email protected].
Lastly, your account might be blocked for abuse (StaffTraveler has a very strict policy concerning commercial abuse, please read our terms of usage). In this case, you'll have received an email from us.
If you're unsure why you can't log in, please e-mail [email protected] so we can help you.