Let's get you back in. Start with the question below that matches your situation.
Did you sign up with Facebook?
Facebook sign-in has been phased out. Your account is safe and nothing was lost.
Sign in with Google, Apple, email with a password, or email with a link, using the same email address you used on Facebook. Your account, profile, and history stay exactly as they were.
Have you signed in successfully before?
Yes: use the same sign-in method you signed up with, whether that is Google, Apple, email with a password, or email with a link.
Not sure which one you used? Tap 'Continue with password', enter your email address and tap 'Continue'. We then show the sign-in method your account uses.
Signed up with Apple and now using an Android phone? Apple sign-in is only available on iPhone. Tap 'Continue with password' and enter your email address, and we ask for a password instead. Tap 'Forgot password?' and we email you a link to set one.
Changed your email address in the app? Your sign-in address stays the same, so use the original one.
No: your account may still be waiting for approval. Read on.
Is your account approved yet?
New accounts need proof that you work, or worked, for an airline.
If you have not sent proof yet, email it to admission@stafftraveler.com or upload it at stafftraveler.com/upload.
If you have already sent proof, hang tight while we review it. We usually activate accounts within 24 hours, and we email you as soon as yours is ready.
If the app shows 'Unable to verify identity', we need one more photo to confirm that you qualify. Here is how to send it.
Looking for the StaffTraveler eSIM?
The StaffTraveler eSIM has its own app, with its own account. If you installed this app to buy an eSIM, tap 'Looking for the StaffTraveler eSIM?' at the bottom of the sign-in screen, then 'Get StaffTraveler eSIM'. Read more about how the two apps differ.
Still stuck?
Email support@stafftraveler.com and we will help you sort it out.