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StaffTraveler Support

StaffTraveler Support

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Requests

Deleting a request

Last updated on 06 Aug, 2026

To delete a request, tap the menu icon (three dots) on the right side of the request and choose 'Delete request'.

We refund a deleted request if:

 1. it has not yet been answered, and

 2. no one is answering it at the moment you delete it

 

In other cases, you will not receive a refund. 

 

Please note that there is no need to delete requests if they are unanswered.

Unanswered requests will be refunded automatically after the flight has departed. Deleting and re-posting a request will not get it answered faster, as it comes back at the same position in the list of unanswered requests. 

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