StaffTraveler Support

StaffTraveler Support

Requests

How to request an update of the loads?

Fresh loads for 1 credit, or a faster Priority Update for 1 Priority Credit

Last updated on 07 Oct, 2026

To get fresh loads for a flight you requested, ask for an update.

1
Open the request menu

Tap the menu icon ⋮ on the right of the request.

2
Request the update

Choose 'Request update'. Check the flight and date on the next screen, then tap 'Request update' to confirm.

An update costs 1 credit. Your request goes back into the list for another member to answer, and the member who answers earns a credit for their time.

The option is greyed out while you are still waiting for an answer on that flight, or once it has departed.

Want updates for several flights? Request them all at once with Batch Actions, at 1 credit per flight.

Need the update faster? Request a Priority Update

A Priority Update works like a regular update, but posts your request as a Priority Request. It sits in its own section at the top of the open request lists, so members from your airline see it first. Whoever answers it earns double credits.

A Priority Update costs 1 Priority Credit instead of a regular credit, so your regular credit balance stays untouched.

1
Start a normal update

Tap the menu icon ⋮ and choose 'Request update', exactly as you would for a regular update.

2
Choose the priority option

The 'Request update' screen has two buttons. Tap 'Request Priority Update', the dark blue one with the lightning bolt.

3
Confirm

Check the flight and date on the 'Request Priority Update' screen, then tap 'Confirm Priority Update'.

You need 1 Priority Credit to confirm. If you have none, the 'Request Priority Update' screen tells you, and 'Confirm Priority Update' stays greyed out. Priority Credits are free to earn: every 100 Points you collect becomes 1 Priority Credit. See Priority Requests for the full picture.

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