Answering a request takes about a minute, earns you a credit, and helps a colleague plan their trip.
Finding open requests
Open the 'Requests' tab and stay on the 'Open' tab at the top of the screen. Requests are grouped by airline under headings such as 'Open DL requests', and Priority Requests sit in their own section at the top.
Tap a request to open the loads form. The flight locks to you while you fill it in, so two members never answer the same flight at the same time. The lock lasts for 5 minutes.
Entering the open seats
The 'Open seats' section shows one card per cabin class: First, Business, Economy+, and Economy. We show only the classes the aircraft has, so a short-haul jet without a first class shows no First card. If your booking system uses fare codes, What do the codes in my booking system mean? shows which code belongs to which cabin.
The card turns blue and the keypad opens at the bottom of the screen.
Type the number on the keypad or use the minus and plus buttons on the card itself.
Economy is the one class you always have to fill in, so the app will not let you submit without it.
If a cabin is overbooked On the keypad, tap the key with the red minus badge, then type the number. Entering -12 in Economy means economy is overbooked by 12 seats.
If the aircraft has a class we did not show Tap 'Show all seat classes' below the cards to reveal every class, and 'Show available classes only' to go back. Your choice sticks, so set it once if you always want to see all classes.
If your booking system caps the number Enter the number you can see, then tap the card and turn on the switch that reads 'More open seats in Economy, but amount unknown.' Each class has its own switch, and it tells the requester more seats are open than the number suggests.
Entering the listed passengers
The 'Listed passengers' section is where you enter how many non-rev passengers are listed for the flight.
Turn it on if you can see the breakdown per cabin. It clears anything you have already entered, so decide before you start typing.
With the switch off you fill in 'Total non-rev' only. With it on you enter a number per cabin, and 'Total non-rev' adds them up for you.
If this information is not available to you Turn on 'Number of non-rev passengers is unknown'. We ask you why, so the requester understands what happened. Pick one of three reasons:
'My company doesn't provide this info'
'Number of non-rev pax will be available later'
'Other reason', where you type a short explanation
Submitting
Tap 'Submit loads'. A normal request adds 1 credit to your balance, and a Priority Request adds 2. You collect Points either way. If something is missing, the app tells you what to fix before it accepts your report.
A worked example
Here is a flight with 4 open seats in first, 7 in business, and 2 in economy plus. Economy is overbooked by 12, and 5 non-rev passengers are listed.
The same numbers entered in the app, with the listed passengers split per class.
Getting notified about new requests
It sits at the bottom right of the screen.
The notification switches open in a sheet.
You then get a notification whenever someone posts a request for your airline, or for one of your additional airlines.
Please note that we first notify a small batch of your airline members about each new request. If the request still awaits a response after a short time, we notify the next batch. This gives each batch time to respond before we alert more members, helping everyone focus on requests they can take.
Your name and privacy
The loads you submit show your first name by default, and never your last name. Set a display name under 'Menu' > 'Profile & settings' > 'Privacy' and that name appears instead.
Turn on 'Respond to requests anonymously' in the same place to leave your name off the loads you submit. The member who receives them then sees "a StaffTraveler" and a blank avatar.
That setting covers the loads you submit and nothing else. Comments always show your display name, or your first name if you have not set one. See Privacy settings for all three options.
Updating loads you already submitted
Requests you have answered move to the 'Answered' tab, next to 'Open'. You can update the loads there whenever the numbers change.
An update earns no credit unless a member asked for one, and it is always appreciated. If you entered the wrong numbers, see I've accidentally entered the wrong loads, what do I do?