Responding to a request

Open load requests for your airline from other StaffTraveler members are shown on the Requests tab.

To start entering the loads for a request, select a request from the Loads tab by tapping it. If the flight has not yet been opened by another member, the Enter loads screen will appear. The flight is now locked for you to answer for 5 minutes, so take your time to enter the correct loads.

Five input fields will appear: FIRST, BUS, ECO+, ECO, and the input field for the number of NON-REV passengers.

Please note that all classes will always be shown, even if they are not available on the flight. If a class is unavailable, leave the input field empty or enable the 'This flight has no ... class' switch.

Some airlines give a capped number in case more than x seats are available. For example, if more than 9 seats are open, 9 will be shown. If this is the case for your airline, select 9 open seats and enable the 'There are more seats available, but I don't know how many' switch. 

Select the number of open seats for every available class. Then, select the NON-REV input field. A second row of input fields will appear.

In this example, there are 4 open seats in First Class, 7 in Business, and 2 in Economy Plus. Economy class is overbooked by 12, and there are 5 non-rev passengers listed on the flight.

First, select the total number of non-rev passengers. Then, select the number of non-rev passengers per available class if available. Please note that the total of non-rev passengers must match the sum of the non-rev passengers per class.

If your airline doesn't show the number of non-rev passengers, enable the 'I don't know how many non-rev passengers are listed' switch. It would be wise to elaborate on this in the flight comments because some users might report the loads as inaccurate if this information is missing.

What do the codes in my booking system mean?

While there's no golden universal standard, these are some of the codes that you might find in your booking system:

Discount Economy: K, L, Q, V, W, U, T, X, N, O, S
Full Fare Economy: Y, B, M, H
Premium Economy: W, E
Discounted Business: D, I, Z
Full Fare Business: J, C, D
First: A, F

At StaffTraveler, we try to keep things simple, universal, and understandable for everybody. That's why we don't use these confusing codes but easy-to-read classes. Please sum up all available Economy (ECO), Premium Economy (ECO+), Business Class (BUS), and First Class (FIRST) seats and enter the totals in the corresponding boxes in the StaffTraveler app.

Responding anonymously

Your privacy is important to us. By default, only your first name is shown on StaffTraveler. If you don't want us to show your first name to other users, you can set a display name in your settings. Once set up, your display name is shown when you request loads, respond to load requests, or comment on a flight.

Alternatively, you can choose to stay completely anonymous when submitting load requests. To find out how to respond anonymously, please read this article.

Receive notifications for new requests.

If you wish to receive a notification when a new request for your airline is posted, you can enable this in your Email and notifications settings. Enable New requests for one of my airlines to receive a notification when a new request is posted for your main airline or one of your additional airlines.

Nice to know

• You will receive a credit for each request for which you submit the loads. 
• You can also update the loads on flights that you have answered before. You'll find these flights on the Loads tab, below Your answered requests. Please note that if no update has been requested for a flight, you will not receive a credit for updating its loads. However, it will be highly appreciated if you update the loads voluntarily, and eternal thanks will be beamed your way by the user receiving the updated loads!