StaffTraveler Support

StaffTraveler Support

Credits

An error occurs when purchasing credits

If an error occurs when purchasing credits in the StaffTraveler app for iOS or Android, here's how to fix it

Last updated on 06 Aug, 2026

In some rare cases, an error might pop up when fetching the in-app purchase prices from the App Store server. Please disconnect from Wi-Fi and try again on your cellular connection. You might have to close the StaffTraveler app and relaunch it to make this work.

If the error keeps occurring, please send a screenshot of the error to support@stafftraveler.com.

Alternatively, use StaffTraveler for web at https://stafftraveler.app to purchase credits using your credit card.

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