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StaffTraveler Support

StaffTraveler Support

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Refund policy

When does StaffTraveler re-open a request?

Last updated on 10 Aug, 2026

We automatically reopen a request for free in the following cases:

  • When the aircraft type changes

  • When a member flags the loads you received as incorrect

Also, when you post a request for a flight another member has already requested, you'll immediately see the most recent loads we have. This information might be outdated. We then reopen the flight so the loads can be updated. You'll receive the new loads as soon as a member submits them.

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