Wondering where a credit went, or whether a refund came through? Your full history is in the app.
Where to find it
Open the 'Menu' tab and tap 'Credits history'. Your current balance sits at the top, with every transaction listed underneath, newest first. Tap 'Load more' to go further back.
Two separate ledgers
Switch between the 'Credits' and 'Priority Credits' tabs at the top. They are different currencies and are tracked separately, so a Priority Request will never appear in your regular credits list.
What the entries mean
On the 'Credits' tab you will see things like a load request you posted, loads you submitted, a refund for a request that went unanswered, a purchase, a friend joining, and a reward for a popular tip.
On the 'Priority Credits' tab you will see purchases, Priority Requests and upgrades you spent them on, refunds, and 'Earned with points' for every Priority Credit you unlocked by reaching 100 Points.
If something looks wrong
Check for a matching refund entry first, since unanswered requests and cancelled flights are refunded automatically and appear as their own line. If a credit is still missing, email support@stafftraveler.com with the date and we will look into it.