StaffTraveler is for people with staff travel benefits, so we check that every new member qualifies before we open the account. When the proof we have does not show that clearly enough, the app opens on a screen headed 'Unable to verify identity'.
This is a request for one more photo, nothing else. Your account is still there, and it activates as soon as we can see that you qualify. Most members are through in a single try.
Sending a new proof
Everything you need sits on that screen.
On the screen headed 'Unable to verify identity', tap 'Upload proof of employment'.
Tap 'Add photo', then choose 'From photo library' or 'From camera'.
Look at the preview and make sure the details are easy to read. Tap 'Submit photo' to send it, or 'Retake photo' to choose another one.
After you submit, we review your photo and activate your account within 24 hours. You will get an email as soon as it is done, so keep an eye on your spam folder too.
What we accept
Tap 'What is suitable proof?' on the same screen to see this list in the app:
A selfie in uniform
A picture of your airline ID
A picture of your airline retiree card
A picture of your schedule with your name clearly visible
A screenshot of your company's non-rev website or app
Family members and buddies: any document that shows your eligibility works, such as a screenshot of the non-rev booking website with your name on it, or your partner's airline ID.
For the full picture, including the photos that leave us guessing, read How do I prove that I work(ed) for an airline?.
What makes a photo easy to approve
Show your name, or your partner's name, somewhere in the shot
Make sure the airline is recognizable, through a logo, a uniform, or the system you are logged in to
Fill the frame with the document and keep it in focus
Take the photo in good light so the small print stays readable
Your photos stay private
The app tells you the same three things, and we mean all of them:
Your uploaded files are only used to confirm your eligibility and activate your account
Your uploaded files are deleted as soon as we have activated your account
Your uploaded files are never shared with anyone
If you would rather use a computer
You can send your proof from a browser instead. See Where do I send my proof of employment? for the secure upload page.
If you signed up with the wrong account
Tap 'Log in with another account' at the top of the screen to sign in with a different email address. This is worth doing when you have two accounts and the other one carries your airline email address.
Still stuck?
Some jobs are harder to prove than others, and we would rather talk it through than leave you waiting. Write to us at support@stafftraveler.com, tell us where you work and what you have available, and we will look at it with you.