Sometimes the keypad does not open when you tap a value field, or a button stops responding. This guide walks through the usual causes and how to clear them. It applies to both iPhone and Android.
Common symptoms
The keypad does not open when you tap a value field.
Buttons for saving or editing a value do not react to taps.
The app looks frozen on a screen where you enter values.
Causes
This is almost always the app itself, rather than your account or anything you did. An older version, or a screen that froze in the background, can stop taps from registering. Giving the app a clean start clears it.
Solutions
Open the 'Menu' tab and select 'Logout'.
Delete the StaffTraveler app from your device. Then install the latest version from the App Store or Google Play.
Restart your phone or tablet once the app has installed. This clears anything left running in the background.
Open the app and sign in. The keypad and buttons should now respond as usual.
If the keypad or buttons still do not respond, email support@stafftraveler.com. Tell us your device model, your app version, and what you were entering at the time.