Refund policy
When does StaffTraveler re-open a request?
Updated 2 days ago
We automatically re-open a request for free in the following cases:
When the type of aircraft changes.
When the loads you received are flagged as incorrect.
Also, when you post a request for a flight that has been requested before by another member, you’ll immediately see the currently known loads. However, this information might be outdated. In this case, the flight will be re-opened to be updated. You’ll receive these updated loads as soon as they are submitted.